Trusted by dozens of leading institutions
WHY HAVANA
Perfect the AI-to-Human Handoff Experience
Admissions teams struggle when AI chatbots can't effectively transition complex conversations to human advisors. Students get frustrated repeating information, and valuable leads drop off. Havana solves this with intelligent chat-to-call handoffs that preserve full context in your CRM. Our AI qualifies leads 24/7, answers common questions, and seamlessly transfers high-value prospects to your team when human expertise is needed.
Perfect Transition Experience
Seamless AI to Human Handoff
When complex questions arise, Havana intelligently transfers conversations to human advisors with full context preserved in your CRM, ensuring students never repeat themselves and advisors have all the information they need.
Focus on Ready Prospects
Pre-qualify Before Human Contact
Havana asks targeted questions about academic background, program interest, and eligibility before handoff, ensuring your admissions team only spends time with high-potential students most likely to enroll.
Qualified leads
1280
40%
Qualified
Entry requirements met
Qualified
Entry requirements met
Not qualified
Entry requirements not met
Preserve Conversation History
CRM Integration for Context
Havana integrates seamlessly with your existing CRMs, automatically updating lead statuses and transferring full conversation context so your team has complete visibility into the student journey.
RESULTS FOR CUSTOMERS
Students engaged
Increase in conversion
TESTIMONIALS
Don’t just take our word for it
"The results have been pretty incredible. Usually our teams are skeptical of tech, but for Havana, different teams were fighting to be the first to get it."
Bryan Palmer, Chief Commercial Officer EMENA, Global University Systems
"Within 2 months, we got conversions. The AI got students who had abandoned their applications to start talking again. It ended up converting leads we had given up on."
Pia Horner, Assoc Director & Head of Student Recruitment, University of Europe for Applied Sciences
"We sometimes receive 1000s of leads from student fairs. It's hard for us to follow-up with all of them quickly, but Havana's AI increases our speed-to-lead dramatically, boosting conversion rates."
Director of Student Recruitment, Top-50 Business School
Frequently asked questions
How does Havana's chat-to-call handoff process work?
Havana's chat-to-call handoff creates a seamless transition between AI and human advisors. The AI assistant engages with prospective students 24/7 across multiple channels (chat, email, SMS), answering common questions and pre-qualifying leads by asking about academic background, program interests, and eligibility. When a conversation requires human expertise or the lead is qualified and ready for next steps, Havana transfers the conversation to a human advisor with complete context preserved in your CRM. This ensures students don't need to repeat information and advisors can pick up exactly where the AI left off, creating a smooth, professional experience.
What information is transferred during the handoff to human advisors?
Can Havana schedule appointments during the handoff process?
How does Havana determine when to hand off to a human advisor?
Which CRM systems does Havana integrate with for handoffs?
